Who we are
OX Cleaning LTD is the controller of your personal information. Contact us about anything in this notice at [email protected], on 01235 376072, or by post to 72 Mitchell Way, Abingdon, OX13 6GJ.
What we collect
- When you get a price: the service, postcode, date, property size and condition, and any extras you choose.
- When you book: your name, email, phone number, the address to be cleaned and any notes you add, such as access or parking.
- When you send an enquiry: your name, email, postcode, the service and any details you add, and optionally your phone number and preferred date.
- Payments: if you pay online, Stripe collects your card details directly. We receive only the payment status, the amount and a payment reference, never your card number.
- Technical information: your IP address is used briefly to protect the forms from abuse (limiting repeated requests). It is not stored with your booking.
Please do not put sensitive information, or door and alarm codes, in the notes.
Why we use it and our lawful basis
- To give you a price, take your booking, carry out the clean and take payment: this is needed to enter into and perform our contract with you.
- To answer enquiries and questions: our legitimate interest in responding to people who contact us, or steps you ask us to take before a contract.
- To keep the website and your information secure: form protection, limiting repeated requests, a record of what our staff change, and backups. This is our legitimate interest in running a safe and reliable service.
- To keep financial records where the law requires it.
We do not send marketing. Your name, contact details and address are needed to book a clean; without them we cannot take the booking. Prices are calculated automatically from the details you give, but this has no legal or similarly significant effect on you, and our team will review any price on request.
Who sees it
Our office staff see enquiries and bookings. Cleaners see only the jobs assigned to them: the address, name, phone number and job details they need, not your email or payment details. We use these providers to run the service:
- Hostinger: hosts this website and stores our database and backups.
- Cloudflare: delivers and protects the website, and handles the requests your browser makes, including your IP address.
- Stripe: processes card payments when online payment is offered. Stripe receives your email address, the booking reference and the amount.
- Ideal Postcodes: when you look up your address, the postcode you enter is sent from our server to find the addresses at it.
- Titan: provides our business email, so it handles emails you send to us.
Some of these providers may process information outside the UK, for example in the United States. Where they do, they protect it using the safeguards UK law requires, such as UK-approved data transfer agreements or the UK extension to the EU-US Data Privacy Framework. We do not sell your information.
How long we keep it
- Enquiries and bookings are deleted 365 days after we receive them, together with their history and notes.
- Price checks that are not booked are deleted when they expire, after two hours.
- Our database is backed up daily and the most recent 14 backups are kept, so a deleted record can stay in a backup for up to about two weeks before it is overwritten.
- A log of what our staff change in the admin system is kept for two years for security.
- Payment records held by Stripe are kept by Stripe under its own rules.
Cookies and storage in your browser
We use only strictly necessary cookies. A security cookie (oxc_csrf) protects our forms and lasts up to two hours. Staff who sign in to our admin system also get a sign-in cookie (oxc_admin) that lasts up to 12 hours. While you book, your browser's session storage keeps your quote and booking reference so you can come back from the payment page; it is cleared when you close the tab. We use no analytics or advertising cookies. Stripe sets its own cookies on its payment page, and Cloudflare may set a strictly necessary security cookie to protect the website.
Your rights
You can ask us for a copy of your information, to correct it, to delete it, to restrict how we use it, to move it to another provider, or object to us using it where we rely on our legitimate interests. Contact us using the details above; we reply within one month. You can also complain to the Information Commissioner's Office (telephone 0303 123 1113), though we would like the chance to help first.
Our booking terms explain how bookings, payment and cancellation work.